About VictorOps

VictorOps provides a unified platform for real-time awareness, alerts, collaboration, and documentation. The company offers observability, collaboration, and timely alerts so you can build, deploy, and operate software fearlessly.

STATUSHUB AND VICTOROPS INTEGRATION OVERVIEW

VictorOps is a hub for centralizing the flow of information throughout the incident lifecycle. The company aggregates data from multiple monitoring tools. StatusHub will establish a secure connection between your VictorOps account and your StatusHub account; When VictorOps identifies an incident in your system, it will send the information to your StatusHub. When StatusHub detects an issue it will then automatically create an incident report and post it to your StatusHub, which saves your technical team valuable time and resources.

Your technical team now has time to investigate and, ideally, resolve the detected problem quickly. And they can do so with the peace of mind of knowing that your customers and users have already been informed.


Technical Overview of the VictorOps Integration with StatusHub

Because VictorOps integration is done through a URL with a service token, it’s a one-to-many association. A single VictorOps webhook can’t create incidents on multiple StatusHub services.

VictorOps integration can only create incidents in StatusHub. It can’t create maintenance event.

The initial StatusHub incident status will always be “investigating”.

When the issue is resolved, VictorOps will close the incident in StatusHub by setting incident status to “resolved”.

Service statuses will be set based on “ALERT.alerttype” or “alerttype” parameters sent by VictorOps. Value mapping is as follows: CRITICAL -> “red” WARNING -> “yellow” RECOVERY -> “green”

The incident title will be set to either the “ALERT.entitydisplayname” or “entitydisplayname” parameter from the VictorOps payload

The incident update message will be set to either the “ALERT.statemessage” or “statemessage” parameter from the VictorOps payload,

Please note that because this integration use VictorOps Transmogrifier, it will not work with manually created incidents or incidents created via Victor Ops General API as those will not trigger Victor Ops Transmogrifier processing. Example of integration that works is for example REST Integration

Read the full setup guide here:


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