Let customers know about planned or unplanned downtime before they find out on their own
Improve customer relationships with transparent incident management processes, and demonstrate reliability and availability to potential customers.
Ease strain on your support team from emails, calls, and social media backlash during unannounced service outages.
Shorten downtime with automated communication, and get systems back online with less stress.
Create status pages to address the different audiences your end-users belong to. Separate them based on country, product or data centres for example.
With a shared service set up in connected hubs, creating one incident will update all the relevant hubs.
There are numerous ways to configure connected hubs to ensure it works for you. The most simple is one level of shared and unique services between multiple hubs. But there is scope for much more.
End users (staff or customers) can subscribe to notifications through your status hub website. Using a self-service interface, end users can choose how they receive the automated notifications — through email, SMS, Twitter, Slack, Microsoft Teams, WebHook, or your status site.
The goal is to display your status in as many relevant locations as possible so that users are sure to receive the information they need. StatusHub provides a number of ways to embed status monitoring in your own app or website using the StatusHub widget. We also have new badges coming soon for even more versatility.
Use templates for incidents and maintenance events to save time and improve consistency in management processes.
Your status hub website stays up so you never lose connectivity with your customers, even if your servers are down.
Set your status hub website to private so only members of your company can see it, and protect your private site with SAML 2.0 and OAuth password protection.
Integrate StatusHub with your monitoring tools to automate incident creation, or create incidents manually.
In this article, we’re exploring how status pages can help you deliver bad news to customers in a “good way,” starting with the psychology of news delivery and how you can use this knowledge for future incidents.Read More
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In this article, we’ll discuss how status pages improve relationships with customers, why your business needs status pages, how they’re helpful in building trust with customers and improving incident management, and what you should do after you launch and run your status page.Read More