StausHub & PagerDuty Integration for Automated Incident Management

In an always-on world, teams trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. PagerDuty is the central nervous system for a company’s digital operations. They identify issues and opportunities in real-time and bring together the right people to respond to problems faster and prevent them in the future. From digital disruptors to Fortune 500 companies, over 12,000 businesses rely on PagerDuty to help them continually improve their digital operations—so their teams can spend less time reacting to outages and more time building for the future.

StatusHub and PagerDuty integration overview

PagerDuty aggregates data from multiple monitoring tools depending on your setup. When PagerDuty identifies an issue in your system, it will push this notification to your StatusHub account through our secure connection. When StatusHub receives this notification it will then automatically create an incident report and post it to your StatusHub, automating one of the more time-consuming steps in the incident resolution process.

Your technical team now has time to investigate and, ideally, resolve the detected problem quickly with the peace of mind of knowing that your customers and users have been informed.

Key Benefits of Incident Management Automation

• Real-time Updates: The StatusHub platform updates end-users in real-time about the status of their infrastructure, ensuring transparent communication during outages.

• Automation: The integration automates the creation of incident reports on StatusHub whenever an issue is detected by PagerDuty, which saves valuable time during critical operations.

• Simplified Configuration: The setup involves straightforward steps that link PagerDuty's incident detection capabilities with StatusHub's communication tools. This streamlined workflow helps your organization prioritize issues faster, reduce manual tasks, and scale the business-critical incident management process quickly and effectively.

Because PagerDuty integration is done through a URL with a service token, it’s a one-to-many association. A single webhook can’t create incidents in multiple services.

The PagerDuty integration can only create incidents in StatusHub.

A “yellow” StatusHub status is not possible with this integration. Only the “red” and “green” options will be relevant.

The incident title will be “PagerDuty Alert” and, currently, can not be customized.

The incident body will be taken from the “subject” key from “triggersummarydata”, which consists of the incident details. Example body: “CPU Load High on xdbproductionecho.”

This comprehensive approach ensures that managing incidents becomes a more integrated part of your ITSM strategy, helping to provide a quicker and more effective resolution and maintain high standards of operational integrity across the enterprise.