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Features to Streamline ITIL Incident Management Process

Features to Streamline ITIL Incident Management Process

Everything you need to make your status communication efficient and flexible during the ITIL incident management process.

StatusHub’s Incident management features help you to establish efficient IT communication to reduce downtime impact for any type of incident.

  • Connected Hubs

    Operate multiple status pages in a way to achieve more relevant communication with end-users while making your incident management process smooth and precise. This flexibility is essential in managing a major incident and ensures that you can communicate effectively with all stakeholders. This is another example of why we say that StatusHub is so much more than just a status page. Learn more

    Connected Hubs screenshot

  • Roles and Permissions

    With Roles and Permissions, you will get full flexibility to manage your team member access and their usage of hubs in the Control Panel.

    Roles and Permissions screenshot

  • Manage events across multiple services

    StatusHub supports the ability to set one incident or maintenance event for multiple services. This flexible approach allows you to set the status of each individual service. and you can also add or remove services from an incident as you create status updates.

    This functionality is central to the effective incident management process and ensures that future incidents are managed with greater precision and efficiency.

    Manage events across multiple services screenshot

And there is more in our Incident Management Software

  • Create incidents manually or through integrations - icon

    Create incidents manually or through integrations

    Use the Control Panel to create incidents manually or connect your StatusHub website with monitoring integrations to automate the communication process as much as possible. Ensure timely and accurate updates with the StatusHub incident management solution.

  • Create and schedule maintenance events

    Create and schedule maintenance events

    Communicate proactively with your end-users by letting them know about scheduled downtime to uphold a robust ITIL service framework. Maintenance events can be updated in real-time if the impact on the service changes.

  • Create incidents and maintenance events as a draft

    Create incidents and maintenance events as a draft

    You can use draft mode to increase the efficiency of internal and external communications for effective incident handling. It is only visible in the Control Panel to team members, and no incident notifications will be sent to subscribers. Draft mode is extremely useful if you have to translate tech terminology to end-users, review sensitive information, or verify if an event triggered by a monitoring tool needs to be published.

  • Suppression

    Suppression

    Suppress automated incidents during maintenance. Events created by WebHook or API will be created as a draft or ignored during the maintenance time frame.

  • Whitelisted IP addresses

    Whitelisted IP addresses

    Allow access to your status page only from whitelisted IP addresses.

  • Create and use templates for incidents and maintenance events

    Create and use templates for incidents and maintenance events

    Easily create and use templates for incidents and maintenance events to save time and improve the consistency of your communications, crucial for every incident management strategy to ensure an efficient incident response.

  • Update the incidents or maintenance events

    Update the incidents or maintenance events

    During the incident resolution process, you can update the status of the incident and the status of the issue services each time it changes. You can then check the whole history of an incident in a separate window, maintaining a clear and transparent approach to incident management.

  • Service status silent update

    Service status silent update

    Decide if users should be notified of updates, and send only relevant notifications in real-time to subscribers.

  • Utilize an API

    Utilize an API

    Utilize our API to have your custom monitoring software update incidents. The API also gives you the ability to manage your subscriber data.

Other features

Integrations

Connect StatusHub with tools you already use

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