Features

How StatusHub works for you and your end users


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Efficiency / Configuration

Create incidents manually or through integrations

Use the control panel to create incidents manually or connect your StatusHub website with monitoring integrations to automate the incident communication process as much as possible.

Create and schedule maintenance events

Communicate proactively with your end users by letting them know about future scheduled downtime. Maintenance events can be updated in real time if the impact on the service changes.

Communicate incident status and service status (or don’t)

Use the traffic light system to communicate issues and downtime to users at first glance. Decide if users should be notified of updates, and send only relevant notifications in real time to subscribers. Relieve your support team from questions about service status and the incident resolution process.

Set history as list or calendar view

Use either the list or calendar history view to display incidents and events and demonstrate availability and reliability for your customers.

Manage incidents and maintenance events across multiple services

StatusHub now supports the ability to set one incident or maintenance event for multiple services. This flexible approach allows you to set the status of each individual service; you can also add or remove services from an incident as you create status updates.

Create and use templates for incidents and maintenance events

Use templates for incidents and maintenance events to save time and improve the consistency of your communications.

API

Utilize our API if you have custom monitoring software you wish to use to update incidents. The API also allows you to manage your subscriber data.

Leverage off-site hosting

Never lose connectivity with your customers again. We host your status hub site on our own infrastructure so it stays up—even if your core servers or network are down.

Customisation / Flexibility

Hub-switcher

Run and connect multiple hubs if needed. StatusHub allows you to turn on a navigation setting so end users can easily switch between hubs. For example, you can configure and operate a hub in each country of operation or for each of your products.

Private or public status site

Set your status hub website to private so only your company’s staff or selected end users can access it. Configure your privacy settings with SAML 2.0 or OAuth integrations. A simple password option is also available to test while on trial.

Embeddable status sharing

The goal is to display your status in as many relevant locations as possible so that users are sure to receive the information they need. StatusHub provides a number of ways to embed status monitoring in your own app or website using the StatusHub widget. We also have new badges coming soon for even more versatility.

Communication

Use of integrations

Automate as many of your tasks as possible by connecting your status hub with the most popular monitoring tools. We have several direct integrations, and our generic WebHook will work for most other cases. See the full list here.

Multiple notification channels

End users (staff or customers) can subscribe to notifications through your status hub website. Using a self-service interface, end users can choose how they receive the automated notifications — through email, SMS, Twitter, Slack, Microsoft Teams, WebHook, or your status site.

Manage SMS usage

You can enable an upper limit on SMS subscribers’ notification usage per month. Maximum number of notifications to be sent depends on your membership levels. Note that incidents often require multiple notifications.

Import subscribers and manage subscription settings

Add subscribers via our CSV import tool. For added control, choose and enable notification channels for each of your services.