StatusHub Integration
Site24x7 & StatusHub Integration - Incident Management Tool
Site24x7 is a web infrastructure monitoring service that helps monitor the uptime and performance of websites, online applications, and servers. StatusHub is built to communicate issues and incidents to your team and end users. Linking these systems lets your technical team take advantage of automation and save time. Their time is even more precious during downtime.
About Site24x7
Site24x7 supports a wide range of open-source services, technologies, platforms, and frameworks. It is an all-in-one monitoring solution that helps IT and DevOps teams break down the complex relationships between their IT infrastructure, applications, customers, and businesses. This comprehensive management system may also streamline communication and improve business operations.
StatusHub and site 24x7 integration overview
Site24x7 server monitoring helps track server performance and sends notifications when server outages occur. StatusHub will establish a secure connection between your Site24x7 account and your StatusHub account, and Site24x7 will send the information about the issue to your StatusHub.
Then StatusHub will automatically create an incident report and post it to your StatusHub, automating this time-consuming step in the incident resolution process. This integration allows your organization to focus on the incident management process without the need to manually update status reports.
Your technical team now has the opportunity to focus on investigating and, ideally, resolving the detected problem quickly, with the peace of mind of knowing that your customers and users have already been informed.
This setup not only streamlines communication across the organization but also allows your team to provide detailed attention to the situation, offering a proactive approach to incident management.
Technical Overview of Incident Management Tool Integration
Site24x7 integration is done through a webhook. It can only create incidents for a service using a specified token.
The Site 24x7 “STATUS” key value “DOWN” causes the service status to change to “red” (down).
The key value “TROUBLE” creates a “yellow” (issue) status in StatusHub.
The key value “UP” leads to a “green” (up) status.
The incident title is “Site24x7 Alert” and, currently, cannot be customized.
The incident body consists of the “MONITORNAME” key value followed by “INCIDENT_REASON”. Example message: “App Service - Bad Gateway”.
If you have any questions, please contact us.