StatusHub Integration
Uptrends & StatusHub for Downtime & Outage Communication
Uptrends is all about Cloud-based website performance and network monitoring. StatusHub is built to communicate about issues and incidents to your users and customers. Linking these two systems allows your technical team to take advantage of automation and save valuable time. Time becomes precious during expected incidents; automate the detection and resolution process to solve issues faster than ever.
About Uptrends
Uptrends is the ultimate monitoring tool to stay in control of the uptime, performance, and functionality of your websites, APIs, and servers. Uptrends has become a trusted standard in network and website performance monitoring since its founding in 2007. The company is dedicated to helping you to get the most out of monitoring services.
StatusHub and Uptrends integration overview
When Uptrends detects a problem an error condition triggers an alert and Uptrends sends the information to your StatusHub through our secure connection. Then, StatusHub automatically creates an incident report and posts it to your StatusHub for near-instant awareness (and prompter action) for your team and your customers. Your technical team now has time to investigate and, ideally, resolve the problem quickly, knowing that your customers and users have already been informed.
Benefits of StatusHub & Uptrends Integration for Outage Communication
Automated Outage Notifications
The integration automates the process of reporting issues detected by Uptrends directly to StatusHub, which then updates the service status on your dedicated status page. This automation ensures that incidents are communicated almost instantly to both your support team and your customers, reducing the time typically spent on manual updates and minimizing unplanned downtime.
Enhanced Transparency with Customers
By automatically updating the status page, this integration helps maintain transparency with your customers regarding service availability and disruptions. This level of openness can build trust and improve customer satisfaction, as users are kept informed about the status of the services they rely on. Keeping your customers in the loop helps mitigate the impact of poorly handled downtime.
Efficient Incident Management
The integration allows your technical team to focus on resolving the issue rather than spending time on communication tasks. This efficiency can lead to quicker resolutions of problems, minimizing downtime and potential disruptions to your business operations. The incident response team can fix the problem faster, knowing that end-users are already aware of the issue through effective status updates.
Centralized Monitoring and Communication
By linking Uptrends’ monitoring capabilities with StatusHub’s communication platform, businesses can centralize their monitoring and communication processes. This centralization makes it easier to manage and respond to incidents from a single interface, ensuring that the right people are notified through the appropriate communication channels.
Technical Overview of Uptrends Integration with StatusHub
Because Uptrends integration is done through a URL with a service token, it’s a one-to-many association. A single Uptrends webhook can’t create incidents on multiple StatusHub services.
Uptrends integration can only create incidents in StatusHub. It can’t create maintenance events.
When an incident occurs, the StatusHub incident type will be set to“investigating”. The service status will be set to “red”.
When the issue is resolved, Uptrends will update the incident in StatusHub but will not close it. Instead, the service status will be set to “green”, and the incident status will be set to “monitoring”. In order to close the incident, your team must take manual/API action to set the incident status to “resolved”.
A “yellow” StatusHub status is not possible with this integration. Only “red” and “green” options will be relevant.