StatusHub Integration
Zendesk Integration - Incident Management Software
Zendesk is a customer support ticket system & sales CRM software company. It helps create a better experience through their customer service software. Connecting Zendesk to Statushub via the add-on will allow you to display recent and planned events from your status page while working on a ticket. Allowing your help desk team to increase efficiency and save time.
About Zendesk
Zendesk is a customer service and engagement platform that makes better experiences and workflows for agents, admins, and customers. It brings all your customer interactions to one easy-to-use platform. Top company features include a support ticket system, knowledge base, community forums, and Zendesk help desk software.
STATUSHUB INCIDENT MANAGEMENT SOLUTION AND ZENDESK APP INTEGRATION OVERVIEW
The integration of StatusHub with Zendesk allows support teams to enhance their efficiency by displaying recent and planned events directly within the Zendesk ticket interface. This feature is available through the Zendesk App Directory and is designed to improve visibility on issues and maintenance events for customer support agents.
Once installed, the app permits viewing of incidents and maintenance that occurred up to 90 days in the past and maintenance planned for the next 90 days without the need for agents to leave the Zendesk interface. The system alert and status update functionality ensure that service issues, including any problem or service interruption, are transparently communicated, keeping the current status at the forefront for business-critical functions.
This integration serves to streamline communications between support agents and customers, particularly during incidents, by keeping all necessary information within reach, ultimately aiming to save time and improve the resolution process.
Technical Overview of Zendesk Integration with StatusHub Incident Management Software
To set up the integration please follow these 6 easy steps:
Go to hub editing page (only hub owners can do that) Navigate to "External Applications" section By default Zendesk app is disabled. Enable the Zendesk application and copy the token value Go to your Zendesk admin section, navigate to Marketplace and find the StatusHub application During installation, Zendesk will ask for token, paste in the value you copied from StatusHub After installation app will be visible inside Apps panel while in ticket view
If you need to change settings you can do this in Zendesk → Admin → Apps → Manage → StatusHub → Change settings → App Configuration