While the overall Internet performed well, we still confirmed that everything that lives in the cloud can and will break at some point, whether you’re at a small company or a well-known enterprise. Numerous well-known companies have suffered major outages during the transition to more remote operations in 2020 and 2021. Some notable outages included AWS or Fastly in June. In these cases, the impact propagates out to a wide network of businesses that rely on these critical infrastructure companies.
The shift to remote work and the increasing use of online tools and platforms has made the business community more aware of the importance of having a status page to communicate to stakeholders if and when there are incidents or planned maintenance to reduce the impact of downtime.
Real-time incident communication through status pages played a big role in reducing the impact of downtime — and the popularity of status pages has been increasing ever since as many other companies started adopting the same practice.
As for StatusHub, we worked hard on product improvements. Many of our customers are relying on key platforms that experienced a network outage earlier this year.
For example, as our customers from the educational sector transition to the cloud, they rely on services like Zoom or Adobe—and they need to know when these platforms experience problems.
Rather than use monitoring tools and duplicate the amount of work we found a solution for them. This year we built an integration with StatusGator to cut down the work for our customers. You can read more about it here: StatusHub Integration - StatusGator.
The new control panel took up most of our focus and resources in 2021, and we’re slowly rolling it out to customers with the final launch expected in the coming months.
Here’s the recap of the general improvements we made in 2021.
Team name override in email subscription confirmation message;
The accessibility for the Hub Page was improved, an updated VPAT is available on request;
Status page description was increased to allow up to 1,000 characters;
From now on the services search query takes group name into account as well;
Small and Large text size is supported in event main text;
The MinimalWidget can be set to report on the aggregated status of multiple Hubs;
Statusgator Maintenance events are supported;
'Message' and 'details' fields from StatusGator are supported;
PagerDuty V3 Webhooks are supported;
The ability to use rounding down in uptime value on the Hub page is available.
There is now an option available to receive a daily digest of open incidents. We are testing the initial version set up as daily notification, but there is scope for some configuration. (For now, this requires a manual change, please contact us if you would like to activate this feature for your account.);
The ability to hide finished/closed events in Zendesk Widget/Widget.
Performance has been improved for Hubs with 1,000+ services.
The following are recent changes and improvements in the StatusHub API:
Ability to set Hub description via API;
External Apps API;
Added services filter in Maintenance INDEX API.
If you have any questions or feedback about this post please contact us.