Technology is the core of almost every business today, and with more industries choosing to move to the cloud from on-premise, the increased demand for robust cloud server technology continues to grow. It makes sense for businesses of every size, with the added benefit of offering far greater data security and increased connectivity for employees and business units. What’s more, the cost is often less than onsite server solutions on the market today.
However, along with increased reliance on cloud-based technology to operate, there is also a growing expectation in complementary technical support services. Businesses are finding the most success, for example, when they increase the transparency of their IT process and keep systems support client-led and as accessible as possible.
It’s due to this increased drive for self-service, that ITSM frameworks are finding themselves a necessary part of company operations of all sizes the world over. So, with high-quality service delivery (a key priority when looking to retain their customer base and increase client satisfaction) you can expect ITSM frameworks to become a common business element over the next year.
Looking ahead at 2019, don’t be surprised to see more companies realize the necessity of having ITSM to align their business goals.
A growing number of cloud services
As more organizations are moving from on-premise to the cloud, an increased demand in services that help to identify IT problems will become integral. Make no mistake: IT incidents will continue to occur, not only during the transition to a cloud network but also in general day-to-day business operations due to updates, upgrades, and new service offerings. There are already a lot of companies on the market that can help businesses to keep an eye on services, investigate problems and react quickly. But how does the status page integrate into this process?
Simply put: things sometimes break and there is no way to avoid this. Although StatusHub cannot “fix” the problems, using the service can offer both the company and clients clear, efficient and transparent status updates so your employees and clients will be able to see the issues are being worked on and resolved in real-time. StatusHub helps you reduce the consequences of IT incidents and maintains your reputation and professionalism in the eyes of your employees and customers.
Hybrid cloud solutions and serverless computing
For some organizations moving to the cloud in one step can be a challenging and complicated task. In these cases, operating in a hybrid architecture is an essential part of cloud adoption. This gives IT organizations the flexibility to make the transition with less risk operating both on-premises and on public cloud resources.
Another sign of recent growth in hybrid solutions comes to us via Amazon Web Services, Inc. (AWS), which recorded nearly $27 billion revenue run rate growing 46 percent over the past year. In November 2018 they announced AWS Outposts. AWS Outposts is a variation on the hybrid cloud, but more even consistent and secure: instead of operating in different environments (on-premises and cloud), companies can use the same infrastructure, management tools, and deployment models on Outpost’s configurable compute and storage racks that are fully managed by AWS.
Serverless computing continues to be a rising trend. Many organizations, for example, love the idea of paying only for what they need. If a company doesn’t want to spend resources on buying and configuring servers, then serverless computing continues to be an option. It has a few disadvantages as well (for example debugging, where developers are limited in identifying problems with no control over the provider’s servers), but by and large, it’s an attractive option for many businesses looking for ways to cut server costs considerably.
Regardless of which your company chooses, having a clear status page and an effective system of internal and external communications in becoming integral. Whether you are a company aiming to operate mostly in the cloud or starting to transition from on-premise servers, a status page can decrease the impact of downtime and communicate expectations clearly and with ease to all affected parties.
