SolarWinds Observability & StatusHub: Automate Incident Communication

SolarWinds Observability is a full-stack cloud monitoring platform that gives IT and DevOps teams deep visibility into the health and performance of their infrastructure, applications, and services. It combines metrics, logs, and traces into a single pane of glass and provides a powerful alerting engine to detect anomalies before they impact end users.

StatusHub and SolarWinds Observability integration overview

StatusHub is an IT disruption communication tool that helps organizations publish real-time status updates and manage incident communication with their team and end users. SolarWinds Observability is a monitoring platform that detects issues across your infrastructure, applications, and cloud services the moment they occur.

Once you connect your SolarWinds Observability account to StatusHub via webhook, the two systems work together automatically. When a critical alert fires in SolarWinds, StatusHub picks it up and creates an incident on your status page. When the alert clears in SolarWinds, StatusHub resolves the incident on your status page as well, keeping everything in sync without manual intervention.

Integration utilizes the “Webhook” Notification Service in SolarWinds.

For each service in StatusHub, a separate Webhook Configuration in SolarWinds should be created.

StatusHub supports and maps the following severity levels:

• Critical -> Service is “down,” and the incident type is “investigating.”

• Warning -> Service is “affected,” and the incident type is “investigating.”

• Info -> Service is “up,” and the incident type is “investigating.”

When the alert is cleared, StatusHub creates an incident update with service status “up” and incident type “resolved”.

StatusHub does not support the Aggregation option in SolarWinds, and using it may lead to unresolved incidents on the StatusHub side.

If you have any questions, please contact us.