StatusHub Features for IT Incident Communication

Use the Control Panel to create incidents manually or connect your status page with monitoring integrations to automate the incident communication process as much as possible. Allows your incident response team to quickly acknowledge the issue and begin the process of resolving the incident.

Use the traffic light system to communicate issues and downtime to users at first glance. Decide if users should be notified of updates, and send only relevant notifications in real-time to subscribers. Relieve your support team from answering questions about service status and the incident resolution process.

Easily create a follow-up incident that links to a previously resolved incident. This is especially useful when an issue reoccurs, allowing you to provide context by referencing the original incident and keeping users informed about the ongoing resolution.

Easily create and use templates for incidents and maintenance events to save time and improve the consistency of your communications, crucial for every incident management strategy to ensure an efficient incident response.

During the incident resolution process, you can update the status of the incident and the status of the issue services each time it changes. You can then check the whole history of an incident in a separate window, maintaining a clear and transparent approach to incident management.

Communicate proactively with your end-users by letting them know about scheduled downtime to uphold a robust ITIL service framework. Maintenance events can be updated in real-time if the impact on the service changes.

Set up recurring maintenance events to streamline your scheduling process by creating multiple events that automatically repeat at your desired intervals.

Schedule notifications in advance to alert users about upcoming maintenance events. Set reminders ahead of time, such as one day or one week before a service disruption, keeping your subscribers well-informed.

Efficiently manage recurring events by choosing to edit a single event or all future occurrences. This flexibility allows you to keep maintenance schedules consistent while minimizing manual updates.

Keep your audience informed with a hosted status page. It stays up at all times so that you never lose connectivity with your customers, even if your servers are down. This reliability is crucial for maintaining customer trust during incidents.

Enabling an alert will set a banner across the top of your status page and will send a notification to all subscribers that haven’t opted out.

Receive clear, threaded email notifications that consolidate incident updates. Each notification now includes a complete update history, with incident details, affected services, and previous updates all in one email for easier tracking.

Use the traffic light system to communicate issues and downtime and alert users to service outages at a glance. You can read about the psychology behind why these colours were chosen and why we at StatusHub use the same concept on status pages here.

You can enable an upper limit on SMS subscribers’ notification usage per month. The maximum number of notifications to be sent depends on your membership levels. Note that incidents often require multiple notifications. The SMS credits usage report is available.

You can create incidents and maintenance events as drafts to increase the efficiency of internal and external communications for effective incident handling. It is only visible in the Control Panel to team members, and no incident notifications will be sent to subscribers. Draft mode is extremely useful if you have to translate tech terminology to end-users, review sensitive information, or verify if an event triggered by a monitoring tool needs to be published.

Using a self-service interface on your status page, end users can choose how they receive the automated notifications — through email, SMS, Slack, Microsoft Teams or WebHook. Customer support has never been easier.

Suppress automated incidents during maintenance. Events created by WebHook or API will be created as a draft or ignored during the maintenance time frame.

StatusHub supports the ability to set one incident or maintenance event for multiple services. This flexible approach allows you to set the status of each individual service. and you can also add or remove services from an incident as you create status updates.

This functionality is central to the effective incident management process and ensures that future incidents are managed with greater precision and efficiency.

Create as many services (some call them components) as you need.

Decide if users should be notified of updates, and send only relevant notifications in real-time to subscribers.

Manage incidents on the go with an optimized control panel for mobile use. It features larger touch targets, a simplified hamburger menu, and space-saving dropdowns to enhance user experience on mobile devices.

You can select an option that will enable you to only receive the first and last incident updates. It is essential to ensure that key stakeholders receive only relevant notifications in real time. Also, you can customize which services and/or groups you want to receive notifications about.

Did you forget your link? We will resend your subscription link if you lost one, so you will be able to edit your subscription.

For internal-only IT incident communication, private status pages allow you to share updates exclusively with your internal teams, ensuring secure and focused communication without external visibility.

Keep track of planned maintenance with a dedicated calendar for future and past events. This feature provides a clear overview of scheduled disruptions, allowing for better planning and communication with users.

StatusHub is committed to digital accessibility. Here are the key factors: Design elements adapted for color blind users; Adapted for screen readers; Mobile friendly; Easy accessible critical information; VPAT.