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Incident Communication

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  Incident Communication

  How to Use Status Page to Deliver Bad News to Customers

  In this article, we’re exploring how status pages can help you deliver bad news to customers in a “good way,” starting with the psychology of news delivery and how you can use this knowledge for future incidents.

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  Incident Communication

  How Status Pages Improve Relationships with Customers

  In this article, we’ll discuss how status pages improve relationships with customers, why your business needs status pages, how they’re helpful in building trust with customers and improving incident management, and what you should do after you launch and run your status page.

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  Incident Communication

  How to promote a status page to your customers?

  You set up a status page. Your colleagues have already subscribed to it and are getting all the required notifications. Now internally everybody is aware of the status page service. But now there is the next challenge - make people outside of the company aware of it and use it.

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  Incident Communication

  3 Ways Status Pages Improve Customer Service

  Having a stellar customer service team is useful, but status pages can improve this experience for your customers and end users. Discover three ways status pages can improve customer service.

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